Skip to content
  • There are no suggestions because the search field is empty.

Selecting and creating Hubs at onboarding

Selecting a few relevant Hubs helps organize early activity and makes posts easier to find.

You do not need to get this right on the first pass. Hubs can be added, archived, or adjusted later without disrupting your Workspace.

Before you start: the General Hub

Every Workspace includes a General Hub by default. It cannot be removed.

The General Hub often serves as a shared space, though visibility and activity can be limited if desired.

You do not need to configure the General Hub during onboarding. However, you may want to govern how the General Hub is used by your Organization.

Creating Hubs during onboarding

Step 1: Select suggested Hubs (optional)

[Insert screenshot: Suggested Hub options]

During onboarding, you’ll see a list of suggested Hub examples. This can include options such as: Team Recognition, Sales, Leadership, Policy Updates.

To add a new Hub:

  1. Click a Hub tile to select it
  2. The Hub immediately appears in the left navigation
  3. If selected by mistake, you can archive it just as easily

There is no required number of Hubs. Many teams start with several, but others may only use the General Hub and one or two others as they get started. Choose only what reflects your current structure. You can always add more later.

Step 2: Create a custom Hub

[Insert screenshot: Create custom Hub modal]

If none of the examples fit, or if your structure dictates different Hubs are needed, you can create your own.

  1. Click + Add custom
  2. Enter a Hub name
  3. Optionally choose an emoji
  4. Save

No additional setup is required at this stage.

Step 3: Hub settings

Once a Hub is added, you may see an option to configure settings.

This is optional during onboarding. If you skip settings, the default behavior is applied automatically.

If you want to understand Hub settings or decide whether to change them, see C.3: Hubs & Hub Settings (Overview).

You do not need to configure anything now.

What happens next

After you complete Hub selection:

  • Selected Hubs remain visible in the left navigation
  • Continue to the next onboarding step
  • Members can begin posting once onboarding is complete and your Workspace is live

Nothing becomes active or visible to others until onboarding is complete.

Hubs post-onboarding

After your Workspace is live, Hub creation and management continue from the main Workspace.

  • You can add new Hubs at any time
  • You can edit or archive existing Hubs
  • You can adjust Hub settings when needed

Read more on post-onboarding Hub settings in C.3: Hubs & Hub Settings (Overview).

Common questions

  • How many Hubs should I start with?
    There is no required number. Start with what reflects your current teams, operational functions, and Organizational structure.
  • Can I break anything by choosing the wrong Hub?
    No. Hubs can be archived or changed later without impact.
  • Do I need to configure settings now?
    No. Defaults are applied automatically.
  • Who is allowed to create or manage Hubs?
    That depends on role permissions. See C.5: Members, Roles & Permissions for details.

Related articles

  • C.3: Hubs & Hub Settings (Overview)
    Discover how Hubs work, default behavior, and when to adjust settings.

  • C.5: Members, Roles & Permissions
    Learn who can create, manage, or modify Hubs.