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Creating an Organization

In MustardHub, an Organization represents a real-world company, business unit, or operating entity.

It is the top-level container that holds:

  • Your members
  • Your Workspace
  • Your culture structures (such as Hubs and Values)
  • Your recognition and points activity
  • Your reporting and records

Everything in MustardHub exists inside an Organization. Creating one establishes the boundary within which people, activities, and records are grouped.

An organization is the structural starting point for how MustardHub operates for your company.

Creating an organization

An Organization is created by a designated representative of the company or other kind of entity.

This is typically:

  • A company owner or executive
  • A leader in HR, People, or Operations
  • Someone explicitly responsible for initial setup and oversight

The person who creates the organization becomes its first Admin and is responsible for completing the initial setup or delegating it to others.

Detailed information about roles and access is covered separately in Members, Roles & Permissions.

What happens during Organization creation

Creating an Organization establishes:

  • The Organization's record
  • A primary Workspace associated with that Organization
  • An initial administrative context for setup

During this phase, you are not configuring features in depth. You are defining the Organization structure for using these features.

Activity is not visible to members until setup is completed and members are invited.

Initial Organization setup

Most Organizations complete the initial setup in a single session.

For small or straightforward teams, this often takes 5–10 minutes. More complex Organizations may take longer, depending on how much structure they choose to define upfront.

As part of the initial setup, admins are guided through configuring a small number of foundational elements. These can be revisited or adjusted later.

  • Hubs
    Hubs are organizational groupings used to structure teams or communities.
    See Hubs & Hub Settings for more information.
  • Values
    Values are shared principles or behaviors your Organization chooses to recognize.
    See Defining core Values for more information.
  • Celebrations
    Event-based acknowledgments such as birthdays, milestones, or anniversaries are celebrations.
    See Celebrations for more information.
  • Peer-to-Peer Giving
    Optional member-to-member recognition within defined boundaries is Peer-to-Peer Giving.
    See Peer-to-Peer Giving for more information.
  • Funding & Auto-refill
    Funding and auto-refill govern how points are funded and replenished at a system level.
    See Funding Your Workspace for more information.
  • Adding members
    The Workspace owner or admin is prompted to invite members immediately after the Organization’s structure is defined.
    See Members, Roles & Permissions for more information.

What happens after setup

Once setup is complete:

  • Your Organization becomes active
  • Members can be invited
  • System behaviors begin running automatically based on your configuration

What runs automatically, and what does not, is explained in After setup: What runs automatically.

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